Returns

When you purchase from us as a consumer, you have the right to change your mind and cancel your order up to 14 days after the products are delivered.  Please contact us within 14 days of receiving the products to arrange a return, via our contact form.

You must take good care of the products while they are in your care and return them to us in a resalable condition along with all the original parts, packaging, manuals, accessories etc.

The products must be returned to us within 28 days of delivery to you and you will be responsible for returning the product to us at your own expense.

Where you have benefited from reduced prices for buying multiple quantities of a product, if you return less than the number originally purchased, then we will adjust the amount of your refund to reflect the price that would have applied to the number that you choose to keep.

Where you have received a promotional discount based on the items in your order or the total order value, if you then return some of the products and the products you keep would not have qualified for the promotion, then we may adjust the amount of your refund to remove the discount.

If you used standard delivery or saver delivery service on your order, then we will refund you for the returned products and the original delivery charge on your order. If you have used an enhanced delivery service, like next day delivery, then we will refund you for the returned products and the applicable standard delivery charge only.

The right to cancel will expire if you do not tell us that you wish to cancel within 14 days of delivery of the goods.  The right to cancel will not apply if you tell us that you have accepted the products, or if you use the products in a way that makes them not available for resale.  Consumable products such as liquids and coils that are sealed for hygienic purposes cannot be returned once opened.

Damaged Goods

If a courier delivers your order and the parcel shows visible signs of damage, please mark the carrier’s delivery note accordingly – eg. sign the word ‘DAMAGED’.  In this event we will arrange for the return of the damaged product at no charge to you.  We will provide a replacement product, or a refund of the original purchase price, including the original delivery charge paid, within 30 days.

We guarantee our products against defects in materials or workmanship for a period of six months from the date of delivery.  If a product arrives faulty or develops a fault within six months, please contact us via the phone number of contact form provided on our website.

We will test the returned product and, upon verifying the fault, we will repair or replace the product.  If we are unable to repair or replace the product, we will offer to exchange the faulty product for an alternative product from our current stock or a refund of the original purchase price.

Any product that is returned to us as faulty but found to be working correctly in our tests will be returned to you. We may make an additional charge to re-deliver the product to you.  The warranty covers only manufacturing defects and does not cover issues related to abuse, misuse or wear, including dust, moisture or heat.

Refunds

All prices are in British Pounds (GBP) and all payments and refunds are conducted in this currency. If you place an order from an account denominated in another currency, you will be refunded the same amount as received in GBP, and may lose or gain a small percentage due to fluctuating exchange rates.  We will not be held responsible for any losses as a result of currency exchange charges or exchange rate fluctuations. 

We will always try to make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within a maximum of fourteen days from the day on which we receive the product back from you.